Research Insights 


I conducted stakeholder interviews, user surveys, and content audits, and the research revealed three recurring pain points:

Fragmented Access – Resources were scattered across email threads, shared drives, and outdated wikis, making it difficult for users to locate product information.

Onboarding Bottlenecks – New team members reported that it often took weeks to locate the appropriate training or process documentation, slowing their ramp-up.

Inconsistent Content – Multiple versions of similar resources were scattered across different places, leading to confusion and inefficiencies.

10+ Stakeholder Alignment: 
Driving Consensus


With 400+ assets and multiple department heads, I led a strategy workshop to create more direction:      

  • Co-Creation Workshops: Facilitated card-sorting sessions with department leads to more ownership.      
  • Source of Truth Framework: Established a Content Governance Document to define ownership.
  
Impact: Securing buy-in during wireframing reduced the final feedback loop by 40% and ensured the system was scalable across the entire product.
"Securing buy-in during wireframing reduced the final feedback loop by 40% and ensured the system was scalable across the entire product."

Total Pages & Average Number of Links 


25 - Total Pages
422 - Total Links
17* ≈ 422/25 - Average Links Per Page
The site structure encompasses 235 unique pages, with a calculated average of approximately 17* links per page. *(17 ≈ 16.88)

These pieces of data really impacted early design.


Design Approach




Site MapI created a structured site map anchored by a Home Page with five main sections: News, Enablement, Processes, Onboarding, and Initiatives.
Wire-framingThere were four main goals of the wireframes:
  1. Focus on long-form readability
  2. Content hierarchy
  3. Support of contextual links and resource modules
  4. Organization of supporting materials

“Wireframes were designed for long-form readability with seamless access to supporting Workday Success Plan resources.”
Discovery: Balancing Density and Usability
In discovery, I quickly realized one of the biggest pain points: sections like Processes and Enablement were overflowing with long, detailed documentation. The conflict was clear—too much detail made the site unusable.

The resolution came with collapsible groups, which gave users a way to scan at a glance and expand only when they wanted the detail. 

They were able to achieve these goals:

  1. Manage content density
  2. Reduce visual clutter
  3. Support different user needs
  4. Scalable structure

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