Research Insights 



To understand how teams were currently accessing Workday Success Plans resources, I conducted stakeholder interviews, user surveys, and content audits. The research revealed three recurring pain points:

Fragmented Access – Resources were scattered across email threads, shared drives, and outdated wikis, making it difficult for users to locate product information.

Onboarding Bottlenecks – New team members reported that it often took weeks to find the right training or process documentation, slowing their ramp-up time.

Inconsistent Content – Multiple versions of similar resources existed in different places, leading to confusion and inefficiencies.

From this research, it became clear that users needed a single, authoritative source of truth that could scale as the business grew. These findings directly informed the site’s information architecture, content strategy, and design priorities, ensuring that usability and clarity stayed at the core of the solution.

Design Approach


Site Map

To bring clarity and scalability, I created a structured site map anchored by a Home Page with five main sections: News, Enablement, Processes, Onboarding, and Initiatives.

Each section contained subcategories tailored to user needs. For example, Enablement covered feature adoption, deliverables, and webinars, while Processes documented staffing, release planning, and methodologies. I also built in flexible “sub-article” pages that could fit under multiple categories, ensuring the system could grow with the organization. This structure balanced immediate usability with long-term scalability.

Wire-framing

Wireframes were designed to prioritize long-form readability while integrating contextual links and resource modules, ensuring users can stay focused on content while easily accessing supporting Workday Success Plan materials.There were five main goals of the wireframes:


  1. Focus on long-form readability 
  2. Content hierarchy 
  3. Support of contextual links and resource modules 
  4. Seamless organization of supporting materials 
  5. Balanced depth and accessibility 
“Designed for long-form readability with seamless access to supporting Workday Success Plan resources.”
Discovery: Balancing Density and Usability

In discovery, I quickly realized one of the biggest pain points: sections like Processes and Enablement were overflowing with long, detailed documentation. Users felt buried in information and struggled to find what they needed. The conflict was clear—too much detail made the site unusable.

The resolution came with collapsible groups, which gave users a way to scan at a glance and expand only when they wanted the detail. This small shift turned overwhelming pages into a clear, navigable experience. 

They were able to achieve these goals:

  1. Manage content density 
  2. Reduce visual clutter 
  3. Support different user needs
  4. Scalable structure