Reflections
Table of ContentsPost-launch surveys confirmed our decisions regarding layout and navigation, but also revealed that long-term success depends just as much on strong content governance as on design. A lot of the feedback was with certain content titles, and to make sure content owners better differentiate certain forms of content.
If I approached the project again, I would push for earlier alignment with content owners to ensure the system scales without sacrificing clarity.
Post-launch Survey Responses